Frequently Asked Question

Flights FAQ's

Q. How do I change my flights?

We have negotiated many different types of agreements with different airlines; thUS, the rules and restrictions for exchanges and cancellations vary greatly if allowed at all. When allowed, airlines require that we collect a fee for the exchange plUS any difference in fare when necessary. Exchange fees start at $125 USD and go as high as $350 USD. Your exchange agent can tell you when you call.

We mUSt insist, however, that you do not book an itinerary for the exchange. Please keep in mind that all exchanges mUSt be on itineraries provided by the same airline that issued the original ticket. In some cases, the airline may restrict or deny exchanges requested with as few as seven days before departure.

Once you are prepared to give our exchange agent the new itinerary, please call US at 844-893-8970. We are open 24/7. To expedite this process, please have your old ticket and/or file number with you as well as the new itinerary you wish to book.

Q. What is an “E” ticket?

E-tickets, are offered by many major airlines, and allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind. skywingtravel.com offers e-tickets when they are available.

Bring government issued photo identification (such as a driver’s license or passport) to the airport. E-ticketed passengers mUSt have a printed boarding pass in order to proceed directly through security for check in at the gate. customers with check-in baggage or E-tickets who do not have printed boarding passes mUSt go to the ticket counter prior to going through security checkpoints.

Q. Why are the fares different from other sites?

Airlines practice the marketing concept known as "yield management," where they sell as many seats as they can at the highest price they can get. It is impossible to pinpoint the cost of any single seat on any given flight. For example, some seats will be assigned special fares for corporate clients, while other seats will have been sold through a consolidator at a discount. Similarly, some fares may have been bought at a discount with frequent-flier award points or from a last minute Web special. At our site, you will always be quoted the lowest fare available to US at that time.

Q. How do I cancel this reservation?

Most airline tickets issued are non-refundable, and non-transferable. Name changes are not permitted. However, you may be able to exchange your tickets for different dates. Penalty fees apply and not all tickets are changeable. Please call our exchange department for details. 844-893-8970

Q. Please quote me a fare.

As airlines fill flights or change fares, our database immediately reflects those changes. Since the fares change frequently we are unable to quote fares via email.

Please call our sales team at 844-893-8970

Q. What is a ‘return period’, and how long is it for skywingtravel.com partners?

The ‘return period’ is an amount of time referral traffic from an affiliate partner is ‘tagged’ for that specific affiliate partner. The ‘return period’ for the skywingtravel.com Affiliate Partner Program is 90 days.

Q. Why do I need a paper ticket?

Many airlines still require a paper ticket to be issued. It is dependent on many factors, including the destinations, airlines and if you have selected multiple airlines. Many international destinations require paper tickets. We will send you an email advising you if your tickets have been issued as paper.

Q. Can I have my paper tickets shipped to a different address?

Paper tickets cannot be sent to International addresses. The following restrictions apply: Paper Tickets Domestic - can only be shipped to the Billing address of the credit card holder on whose card the ticket was purchased. We are unable to ship to A.P.O. or F.P.O. addresses, and no C.O.D orders can be accepted. Tickets will be shipped via FedEx 2 Day Delivery. A $14 USD delivery fee applies. A $25 USD service charge will be assessed for overnight delivery within the continental United States. The charge for Alaska or Hawaii will be $25 USD for 2-day delivery. Overnight delivery charge will be $36 USD to Alaska and $38 USD to Hawaii (when available).

US Billing Address – If you are holding a credit card with a US billing address you may have your tickets shipped to you internationally by calling customer service department and requesting a change of address. For security purposes we are unable to make these changes by email..

Q. Can I change the name on my ticket?

All reservations mUSt be made in the EXACT name of the person traveling - no nicknames. For international travel the name on the reservation mUSt be EXACTLY as it appears on the traveler's passport

Q. Is my online purchase guaranteed?

All requests submitted, even if availability displays are provided, are requests only. Any requests that cannot be confirmed will receive notification by email.
When you make your reservation request, if an electronic ticket cannot be issued, a paper ticket will be issued and shipped via UPS.. The only time a paper ticket will be issued is if an electronic ticket is not available.

Q. How do I book an infant ticket?

Our sales department will be able to assist you with booking infant travel.

Infants are children under age 2. Each traveler age 12+ may accompany up to two infants in their own seats or one infant in the traveler's lap.
Lap - Travelers (mUSt be age 12+) in your party will hold the infant(s) throughout the flight. Please note that while infants in laps USually ride for free on domestic flights, a fee is charged on most international flights.
Seated - A separate seats for the infant. You will be required to supply an infant car seat to ensure the infant's safety. The car seat mUSt meet airline specifications. Seats reserved for infants may be billed at special infant fares. Please check with the carrier for more information.

Q. Where can I find more information about traveling abroad?

The US State Department Website offers excellent advice and resources to those traveling outside of the US

Q. Where do I confirm my reservation?

All flights should be confirmed with the airline directly. We recommend that you do so at least 24 hours prior to departure for domestic flights (72 hours for flights to Hawaii and international destinations).

Q. How do I confirm my seat assignments?

You'll need to call the airline directly on certain flights, the airline will allow US to request seats on your behalf (but these are only requests, and need to be verified with the airline.

Q. Types of trips

1. Roundtrip means you will fly from one location to another, and then back to the first location.
2. One way means you will fly from one location to another, and will not return to the first location.
3. Multiple destinations means you will visit several locations and therefore need to choose flights between each of those locations.

Q. Types of travelers

You will need to supply the number of travelers in each age category. You can include up to six travelers per trip.

1. Seniors are travelers ages 65 and older. Fares may not be discounted on all flights.
2. Adults are travelers ages 18 through 64.
3. Children are travelers ages 2 through 12. Although most airlines charge full fares to children older than 11.
4. Infants are children under age 2
5. Infant ticket options: Contact our sales team to book flights traveling with infants

Lap — Adults traveling) in your party may hold the infant(s) throughout the flight. Please note that while infants in laps USually ride for free on domestic flights, a fee is charged on most international flights.
Seated — a separate seat for the infant. You will be required to supply an infant car seat to ensure the infant's safety. The car seat mUSt meet airline specifications. Seats reserved for infants may be billed at special infant fares. Please check with the carrier for more information.

Q. Unaccompanied minors

Many airlines welcome unaccompanied minors on their flights, you should call the airline to discUSs its policies and services.

Here are some general guidelines about unaccompanied minors:

1. Please be sure to check with your airline for specific policies and fees.
2. Minors who are old enough (approximately ages 5-17*) can USually fly on nonstop, direct, or connecting flights, but USually are not accepted on the last connecting flight of the day. The age depends on the airline's policies, so please check with the airline.
3. Many airlines provide (or require) supervision service for minors from the time of boarding until the time the minor is met at the final destination. This is called unaccompanied minor service. Minors mUSt be approved by the airline for this service.
4. Younger children (under the age of 5) are often not eligible for unaccompanied minor service and mUSt be accompanied on the same flight and in the same compartment by an older passenger (typically 15 years or older).
5. Unaccompanied minor service is often mandatory for children ages 5-14*, but optional for teenagers (ages 15-17). Age requirements depend on which airline they fly.
6. A fee is USually charged at check-in for unaccompanied minor service. Expect to pay $30 USD or more each way.
7.With unaccompanied minor service, the airline will USually want to know who is meeting the minor at the destination. Proof of identification for the receiving adult is often required. Forgetting this required identification can caUSe unpleasant delays so make sure you know the airline's expectations.
8. Reservations USually need to be confirmed for all segments of the minor's flight. Standby reservations are not allowed on any leg of the trip.
9. Again, please call the airline prior to purchasing tickets and inquire about unaccompanied minors.

*skywingtravel.com does not allow internet bookings for unaccompanied minors under age 15.

Q. Choosing a ticket class

In addition to Coach/Economy class seating, many flights offer BUSiness, and/or First Class seating. Please note that the following descriptions are generalizations; some airlines may USe different names to describe their classes of service.

• Coach/Economy class is seating is in the main cabin area. These seats are USually the least expensive.
• BUSiness class seating--when available--tends to feature roomier seats that recline farther, more leg room, and upgraded meal service. BUSiness class tickets cost more than Coach/Economy but less than First Class.

First class seating is USually in the cabin area nearest the front of the aircraft. It has the fewest and most comfortable seats, and offers upgraded meals. Other perks can include shorter lines at check-in and USe of the airline's airport bUSiness lounge. First Class fares are almost always the most expensive, and are not available on all aircraft.

Q. Flight options

Nonstop flights only - Check this box if you want to see fares only for flights that do not stop or change planes at one or more airports before you reach your final destination.
No plane change flights - These flights may have up to 2 landings and departures not disclosed upon booking. No change of planes
Connecting flights - Flights may have one or more landings and departures. Passengers will have to disembark the plane and re-board
another flight.

Q. What if my tickets are lost or stolen?

If your paper airline tickets are lost or stolen, please call US immediately at 844-893-8970. Our representatives will assist you in filing a lost ticket application.

In most cases, the airlines require you to purchase replacement tickets at "today’s" fare.  If your original tickets are not USed after a designated period of time—generally 3 to 4 months, depending on the airline—you will receive a credit for the purchase price of the replacement tickets, less the application fee. This fee varies by airline, but is typically $100 USD per traveler. Please note that these policies and fees are subject to change at any time.
Each airline has its own rules and policies for issuing replacement tickets. skywingtravel.com is bound by these rules and policies and mUSt adhere to them.

Q. You offered a flight and by the time I went to pay for it I received a "Sold Out" message, why?

The availability and/or price of the flight you selected has changed. While we provide the most up to date technology for our USers to search available flights, ultimately the airlines reserve the right to modify their flights at anytime and no fare is guaranteed until ticketed.

Q. Why do I keep receiving an error message that says my credit card information does not match the information in my credit card records?

Your billing address mUSt match exactly with what is listed on your bank records. Please contact your bank and verify the information they have is current. Then try to book your flight again. If you are still unable to book your flight, please call our sales team at 844-893-8970 24hours a day.

Q. How do I select my seats?

You may select your seat assignments directly online. From the home page click on "check my booking".  Enter your email address or name to locate your flight schedule. Once the flight page is open, select "request seat" directly under each flight number.  If pre-assigned seating is available a seat map will appear.

If you are unable to assign seats yourself, please call our customer service department at 844-893-8970. Some airlines are now charging for seat assignments and many airlines restrict pre-assigned seats.
Bulk Head and Emergency Exit row Seating are controlled by the airlines and cannot be pre-assigned.  These seats may be blocked by the airline and held for check-in at the airport on day of departure.

Q. How do I request special meals?

If this feature is available for your flight, you may select your meal during the purchasing process.

If not, once you have an existing reservation, you may call our customer service department at 844-893-8970 or call the airlines directly.

Please note, special requests are not guaranteed.

Please call the airline to confirm your request.

Q. Are there discounts for Infant/Child fares?

Infants are children under age 2. Infants in laps USually ride for free on domestic flights, a fee is charged on most international flights.

Child fares are for children between the ages of 2-11. If we have a Child Fare available for your trip we will display the discounted rate.

The ages of Child/Infants are based on their age at the time of travel, not when booking.

Q. Why did the fare increase when I tried to book my flight?

The availability and/or price of the flight you selected has changed. While we provide the most up to date technology for our USers to search available flights, ultimately the Airlines reserve the right to modify their flights at anytime and no fare is guaranteed until ticketed.

Q. Can I make a reservation over the phone?

If there is anything that is not covered within these FAQs our professional consultants are always here to help you.

If you need to speak with a travel consultant call US 24 hours a day seven days a week at 844-893-8970.

Q. Can I make a reservation into one city and return from another?

Yes. JUSt click on the Multi cities button and fill in your flight information from there.

Q. Are taxes included in the airfares listed?

The search results page will list the base fare amount for each flight option.

Taxes and fees can be displayed on the search results page by clicking the taxes link located under the base fare.

The total cost, including an exact break down of taxes and fees will also be displayed if you select Book to complete the purchase process.

Q. Can I hold a reservation?

Airline regulations prohibit holding reservations. Our discounted low fares require immediate purchase.

Q. Is there a limit of how many passengers can be booked in one reservation?

You can book up to 9 passengers in one reservation. If you have more than 9 travelers, the airlines considers this a group and special arrangements mUSt be made.

For groups of 10 or more you can fill out the form on our Group Travel page and someone will contact you. You may also call one of our sales agents for a quote at 844-893-8970.

Q. What are the Service / Booking Fees for Flights in the Contact Center?

Service fees for contact center bookings may be higher than those charged for bookings made online. These service fees can range from $20 USD to $200 USD per passenger.